Privacy Policy & Cookies
Wilder Auto Body Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, schedule repairs, communicate with us, or otherwise interact with our online services.
1. Information We Collect
Information You Provide Directly
When you contact us, request an estimate, submit a form, upload photos, schedule repairs, or communicate with our team, we may collect:
- Name
- Phone number
- Email address
- Vehicle information
- Insurance-related information
- Repair details or comments
- Uploaded photos or documents
- Appointment information
- Preferred contact method
Information Collected Automatically
When you use our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Website activity
- Pages visited
- Time spent on pages
- Referral source
- Cookies and tracking data
- Approximate location data based on IP address
Information from Third Parties
We may receive information from third-party vendors or tools used to support:
- Website hosting
- Analytics
- Online estimate requests
- Scheduling tools
- CRM systems
- Communication platforms
- Advertising and remarketing services
2. How We Use Information
We may use collected information to:
- Respond to inquiries
- Provide estimates and repair scheduling
- Communicate repair updates
- Send appointment reminders
- Support customer service
- Improve website performance and user experience
- Monitor website traffic and functionality
- Maintain business records
- Comply with legal obligations
- Protect website security
- Improve advertising effectiveness
3. SMS/Text Messaging Communications
When you provide your mobile phone number, you may consent to receive SMS/text messages related to:
- Estimate updates
- Appointment confirmations
- Repair status updates
- Customer service communications
- Scheduling notifications
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier plan.
You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
Your consent to receive text messages is not a condition of purchasing services.
Mobile opt-in information and SMS consent will not be shared with third parties for marketing purposes.
4. How We Share Information
We do not sell your personal information. We may share information with trusted third-party providers that assist with:
- Website hosting
- Scheduling
- Estimate processing
- Analytics
- Customer communication
- SMS or email services
- Payment processing
- Advertising services
We may also disclose information when required by law or legal process.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure marketing performance
- Support advertising and remarketing campaigns
Cookies may be placed by Wilder Auto Body Inc. or by third-party services such as Google Analytics and advertising providers.
You may manage cookie preferences through your browser settings or cookie consent tools available on the website.
6. Google Analytics and Advertising
We may use Google Analytics and related tools to better understand how visitors interact with our website.
We may also use Google Ads, remarketing, and conversion tracking features to improve advertising relevance and performance.
These services may use cookies and similar tracking technologies.
Users may manage certain advertising preferences through Google Ad Settings and browser privacy settings.
7. Data Retention
We retain personal information only as long as reasonably necessary for:
- Customer service
- Repair records
- Legal compliance
- Internal business operations
- Dispute resolution
- Communication history
Retention periods may vary depending on applicable legal and operational requirements.
8. Your Privacy Choices
Depending on your location and applicable law, you may have rights to:
- Request access to your information
- Correct inaccurate information
- Request deletion of personal information
- Opt out of marketing communications
- Opt out of SMS communications
- Manage cookies and tracking preferences
To exercise these rights, contact us using the information below.
9. State Privacy Rights
Residents of certain states may have additional privacy rights under applicable law, including rights related to access, deletion, correction, and limitation of certain uses of personal information.
Wilder Auto Body Inc. will respond to qualifying requests in accordance with applicable laws.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, internet transmission, or electronic storage system can be guaranteed completely secure.
11. Children’s Privacy
This website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13 through the website.
12. External Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security, or content practices of third-party websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any updated version will be posted on this page with a revised Effective Date.
Continued use of the website after updates are posted constitutes acceptance of the revised policy.
14. Contact Us
If you have questions regarding this Privacy Policy or wish to submit a privacy-related request, please contact:
Wilder Auto Body Inc.
138 E Crawford St
Clay Center, KS 67432
Phone: (785) 632-3484
Email: office@wilderautobody.com
Website: https://www.wilderautobody.com